Reference

Terms & Conditions That Respect Your Account

When you open an account with btts, these terms shape how we handle your deposits via DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens…

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btts Terms & Conditions That Respect Your Account
WHEN YOU NEED US

How to Reach Us on Account Matters

Team online

Live Chat

Open the chat icon in the lobby corner during your session. Response times are under 3 minutes in Indonesian business hours, 7 AM to 11 PM Jakarta time, every day. For urgent account locks or payment disputes, live chat is fastest.

Support Email

Send account or terms questions to [email protected]. We read and reply within 24 hours. Include your account email and a clear description of your issue; we'll investigate and follow our terms-based resolution process.

In-App Help Section

Navigate to Settings > Help > Terms & Policy inside your account. You'll see a searchable FAQ tied directly to these terms, plus a button to contact support without leaving the app on your phone or desktop.

HOW WE PROTECT YOU

Your Rights Under Our Terms

Account Ownership

You own your account balance and all winnings. We keep your funds separate from company money in trust accounts. If btts closes, your balance is yours to withdraw. Our terms guarantee you can request your balance anytime; we process it within the withdrawal timeline stated in your account settings.

Data and Cookies

We collect only what we need: email, phone, payment details, and gameplay history for security and compliance. Cookies on your device track your login and preference settings. You can delete them anytime; we keep server-side records for two years per local law, then remove them.

Withdrawal Verification

Before we send your payout to DANA, OVO, GoPay or QRIS, we verify your identity and check for fraud signals. This takes 2–12 hours depending on the amount. If we spot a risk, we'll contact you via your registered phone number before holding or denying the withdrawal.

Dispute Resolution

If you claim a game outcome was wrong or a withdrawal failed, email [email protected] with your account email and transaction ID. We investigate within 5 business days and respond in writing. If you're unsatisfied, you can escalate to our compliance officer at [email protected].

Account Closure

You can close your account anytime via Settings > Account > Close Account. We'll freeze gameplay, let you withdraw your balance, and delete your personal data within 30 days. Your transaction history stays in our systems for three years for regulatory compliance.

Policy Updates

If we change these terms, we'll email you at your registered address 14 days before the change takes effect. You can accept the new terms or close your account. Continuing to play after the deadline means you accept the update. Material changes (payment fees, security rules) always get written notice.

Common Questions About Our Terms

Use the 'Forgot Password' link on the login screen. We'll send a reset link to your registered email within 2 minutes. If you can't access that email, contact live chat or email [email protected] with your account email and a photo ID. We'll verify you, then unlock access or reset your login within 4 hours.

Yes. Go to Settings > Personal > Edit Details inside your account. For sensitive updates like your bank number or DANA/OVO linked account, we'll ask for ID verification first. Changes take effect immediately after approval, usually within 30 minutes.

Our terms allow you to set a deposit pause. Navigate to Settings > Account > Deposit Pause and choose a duration (1 day to 30 days). Deposits via DANA, OVO, GoPay and QRIS will be blocked during that time. You can still withdraw or play with existing balance. After the pause ends, deposits open again unless you extend it.

Standard payouts to DANA, OVO, GoPay and QRIS arrive in 2–4 hours. Bank transfers may take 1–2 business days. Delays happen if we detect a security risk, if amounts exceed daily limits set in these terms, or if your bank is offline. We'll notify you of the hold and reason via email and in-app message.

Email [email protected] immediately with your account email, the transaction ID from your history, and a screenshot. We investigate within 5 business days and reply in writing with our findings. If we find an error in your favour, we correct it and credit the difference. If we find a system error, we adjust all affected accounts.

Yes. Email [email protected] with your account email and a request for your data or history. We provide it in a readable format within 14 days. You can also request we delete your data when you close your account; we remove personal info within 30 days but keep transaction records for three years for legal compliance.

Our terms state that access depends on local law. If your location changes or local law prohibits play, we'll notify you within 48 hours. You'll have 30 days to withdraw your balance. After that, your account closes and any remaining balance is held for 12 months, then forfeited per these terms and local law.

Related Pages

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