Reference

Privacy Policy – Data Protection You Can Verify

We've built our privacy practices around your account security and payment transparency.

Account data stays encryptedPayment details never sharedYour withdrawal requests verified
btts Privacy Policy – Data Protection You Can Verify
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat

Our support team is available in English and Bahasa Indonesia during peak hours. Open the chat widget from the bottom-right corner of the lobby or account settings page.

Email Support

Send your data request, privacy concern or account verification query to [email protected]. We respond to all emails within 24 hours on weekdays.

Account Settings

Visit Settings > Privacy in your account dashboard to review what data we hold, update your contact details, or request a data export.

DATA SECURITY

How We Keep Your Information Safe

Encryption

All data sent between your device and our servers is encrypted using industry-standard SSL. Your DANA, OVO, GoPay and QRIS payment details are never stored in plain text.

Account Verification

We verify your identity when you open your account and again when you request a withdrawal. This protects your funds and prevents unauthorised access to your winnings.

Payment Gateway Security

Deposits and withdrawals flow through secure payment processors. We do not hold your bank or e-wallet credentials; the payment provider manages that link.

Data Retention

We keep your account and transaction data for seven years after your last activity to comply with local regulations and handle any disputes or audit requests.

No Third-Party Sharing

Your personal data is not sold, rented or shared with marketing firms. We share only what local law requires with regulatory authorities where applicable.

Request Changes Anytime

You can update your email, phone and contact preferences in Settings at any time. Email [email protected] to request a full data export or account deletion.

Your Privacy Rights Explained

Your account data is archived for seven years to meet regulatory requirements and handle any outstanding payouts or disputes. After that period, we delete your personal information. You can request early deletion by emailing [email protected], but we may need to retain some records for legal compliance.

Yes. Log into your account, go to Settings > Privacy, and you'll see your name, email, phone, ID copy and deposit/withdrawal history. You can also email [email protected] to request a complete data export in a standard format.

We do not store your e-wallet or bank credentials. When you deposit, your payment details go directly to the payment processor through an encrypted connection. We only record the transaction ID and amount, so your financial details stay with your bank or e-wallet provider.

No, unless you explicitly opt in. We will never send you unsolicited emails or SMS about promotions. If you want to receive updates about new games or seasonal offers, you can enable notifications in your account settings and disable them anytime.

Only our support and account-verification teams can view your personal data, and only when you contact us or request a withdrawal. Our engineers see anonymised analytics; they do not access your name, ID or payment history in day-to-day work.

Contact our support team immediately via live chat or email [email protected]. We will verify your identity, review login logs from your device, secure your account, and investigate any unauthorised transactions. We aim to respond within two hours during business days.

Yes, we use cookies to keep you logged in, remember your lobby preferences, and detect suspicious login patterns. These cookies stay on your device and are not shared with third parties. You can clear cookies anytime in your browser settings.